Comprehensive Managed IT Services
BriteStar is a full-service 24/7 managed IT service that protects and manages IT Infrastructures for companies across the East Coast. The fully US-based support is headquartered out of Rochester, NY. From help desk to proactive support, advanced cyber defense, and strategic recommendations, BriteStar is here to keep your business moving forward.
Put a premier managed IT service to work for you!
Managed IT Service Benefits
Leave the IT to us. Focus on your business.
Increased Employee Productivity
Unplanned downtime costs companies the competitive edge. BriteStar mitigates downtime with proactive IT help desk and support and impeccable response times backed by aggressive SLAs.
Improved Infrastructure Health
Aging and unmonitored infrastructures can be an organization’s weakest link. BriteStar’s 24/7 asset monitoring and proactive management gets ahead of any issues.
Enhanced Organizational Security
BriteStar focuses on securing organizations from the latest threats by utilizing enterprise level security tools and a team of expert security analysts.
Predictable Monthly Cost
Unplanned IT costs are never welcomed. BriteStar’s all-inclusive, fixed per person cost means no hidden surprises for any support.
“From our side, we switched to the backup environment and we really lost no time during that morning, which is huge,” said the information manager.“I’m completely and utterly thankful that we contracted with Brite.It’s been a great relationship for us.”
– Information Manager, Engineering Firm
Managed IT Areas of Support
Tools are great, but they have no value without expert people and processes behind them.
Brite’s pairs outstanding people, proven process and industry best technology to provide customers a seamless managed IT service experience.
Front Line
• 24/7 Monitoring & Alerting
• 24/7 Unlimited IT Help Desk
• Experienced Team of Analysts
• Network and Security Operations Center
• Managed Microsoft 365
Proactive IT and Maintenance
The best defense is a strong offense. Utilize the proactive BriteStar approach to improve overall infrastructure health and security posture.
• Patch & Vulnerability Management
• PC and User Life-cycle Management
• Compliance Risk Assessment
• Monthly Technical Alignment
• Policy Implementation and Documentation
IT Consulting
Leverage decades of managed IT service expertise and stay ahead of evolving technology. Let us help you plan for the future.
• Proven On-boarding Process
• Dedicated Strategic Consultant
• Monthly Optimization Assessment
• Quarterly Business Reviews
• IT Budget Roadmapping
BriteStar Components
Empower your organization and protect from the latest threats with enterprise level tools, all managed and monitored by Brite’s team of experts. Offset the tactical so you can focus on strategic initiatives that move your business forward.
Standard Managed IT Services Package
Asset Management
Strategically manage all software and hardware assets for better planning, monitoring and security.
Device Health Monitoring
Continuously monitor all hardware to proactively prevent unplanned outages.
Disaster Recovery & Business Continuity
Protect your data with enterprise grade onsite and off-site replicated backup to ensure business keeps moving.
Email Management & Security
BriteStar provides critical email communications with Microsoft365 and protects the integrity with industry-leading email security technologies.
Enhanced Security
(Network, Data, Endpoint, Web)
Go beyond traditional AV and a Firewall. Protect every aspect of the business with advanced network, endpoint, data and web security solutions, monitored and managed 24/7 by Brite’s experts.
Compliance Suite
Achieve compliance with major regulations including NYS SHIELD Act, NYS DFS, HIPAA, PCI, etc.
Optional Services
Advanced Threat Detection
Automatically detect and prevent advanced threats from attacking your network.
Enterprise SOC Service
Brite’s 24/7 SOC provides a holistic view of security events across your entire network and quickly identify key areas that need urgent attention.
User Awareness Training
Enable your team to be the first line of protection against attacks. Educate them to detect scam emails and take appropriate action.
